Loyalty & rewards

We design digitally-enabled customer loyalty programs that help you grow sales

Grow sales, increase profit and take your loyalty strategy to the next level

Our loyalty programs begin with rigorous financial modelling that ensures the program is both valuable to your customers and profitable to the business.

From fundamentals like privacy considerations, rewards and points structure to those value-add areas like remarkable customer experience, our customer loyalty programs are built with your business success in mind.

Ticking off all your objectives

Financial

Behavioural

Responsive loyalty interfaces for optimal customer experience

To connect with your customers, we will work together to understand where they are and what they are doing.

For example, what devices they are currently using (smartphone, wearables, tablets) and how are they connecting with you, whether it’s through your website, mobile app or social media platforms.

We can then build and set-up the technology or work with your team to integrate your existing technologies with our own proprietary SaaS Loyalty Solution.

Attract the right audience to your loyalty program

Loyalty programs aren’t just about retention; they can also be a great way to drive new business. Our in-house digital marketers use highly targeted digital advertising (SEM, social media and other digital channels) to acquire the right audience for your loyalty program.

Turn data into actionable opportunities

Data without action is only half the story. That’s where our team of data specialists come in.

They’ll uncover insights in the data and make it easy for you to turn data into action, like tailoring ongoing personalised communication designed to nudge behaviours in the right direction via email, SMS, push notifications or social media.

A remarkable experience end-to-end

Take full advantage of our market-leading rewards capability to ensure your customers’ experience is a positive one from end-to-end.

• A vast array of reward solutions
• Custom packaging
• Personalised offers in packaging
• Delivery guarantee
• Satisfaction guarantee
• Concierge service